Support

Support Center

Need help with OpsVelo? We're here to assist airline administrators and crew members.

For Crew Members

App Issues

If you're experiencing issues with the iPad app, try the following:

  • Ensure your iPad is connected to the internet
  • Force-close the app and reopen it
  • Go to Sync Center and tap "Re-Sync"
  • Check that your iPadOS version is 16.0 or later
  • Contact your airline administrator if the issue persists

Login Issues

If you cannot log in:

  • Verify your email and password are correct
  • Check that your account is active (contact your admin)
  • Ensure your device has been approved by an administrator
  • Try logging in on the web portal first to verify credentials

For Airline Administrators

Portal Administration

Common admin tasks:

  • Creating users: Go to Users → Create User. Assign a role, department, and base.
  • Approving devices: Go to Devices. Pending devices appear with an "Approve" button.
  • Uploading documents: Go to Documents → Upload. Select category, set visibility, and publish.
  • Publishing notices: Go to Notices → New Notice. Set priority and publish immediately or schedule.

Contact Support

If you need further assistance, contact us at: